Design & Technical Issues
The participants reported a number of design and technical issues with the mobile TIP course while only 18% reported no issues at all (see Figure 5). The most frequent technical issue reported was related to video playback by 24% of the participants. Sixteen percent of the participants reported that they experienced issues with the user interface. Since this course was delivered through the mobile web browser during the study, connectivity was expected to be one of the highest reported issues, but only accounted for 8% of the responses. Fourteen percent of the participants reported that there were “other” issues or technical problems with the mobile TIP course. Among those who answered “other” the following issues were reported:
Book marking was not provided, but was expected