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Thai) 2:
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Prepares and presents Perfomance metrics/KPI information/ reports to senior management while overseeing all day-to-day call center activities.
• review budgets, expenses, revenue, payroll and other documentation, analyzing, recommending budgets, prepares forecasts, reconciliations to achieve profitable digital and contact center sales
• Utilize and recommend computer programs and systems as they become available
Secondary Job Functions:
• Attend and participate in strategic meetings
• Suggest ways to streamline processes and improve current system
Requirements:
• Advanced Degree/ Bachelor’s Degree/ at least 3-5 years work experience with an emphasis in Digital Marketing, Sales
• Excellent written and oral communication skills, enthusiasm, managerial style, and strong knowledge of basic and advanced digital marketing processes (in Thai and English)
Must be very creative
• Strong PC skills with emphasis in MS Office; (i.e. Excel, Word, Outlook) and up-to-date call center software
• Possesses strong problem - solving skills, ability to manage others and to tolerate a high level of stress
• Ability to meet deadlines consistently, works well under pressure
• Maintains the highest ethics and integrity.
• Detail oriented with proven analytical skills
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