Thank you for all the help, to be honest, this is the first time sometime happend to me, so I'm not sure how all the 'resend item' and 'refund' works. To be honest with you, the package needs to get from there to Costa Rica (Im from Costa Rica) I'm afraid that something like that can happen again, and I don't know if I can request for a different type of case, one that definitely is going to come in one piece. I'm so glad that you have all the willing of helping me, but if I need to send to the bunny case back and all of that, I think is going to be even more difficult.