[Paraphrase]
e.g. You’d like an estimate to have your front discs replaced. To help speed this up, I’ll just need a bit of information.
[Enter registration number into DDW/dealer database to bring up details – clarify details on screen: vehicle details and personal details. If the vehicle details and customer details are not already on the system, gather the details now]
Examples Only:
Has the car been with us before? If no:
Is that a petrol or a diesel?
Year of manufacture?
Number of miles travelled?
Time lapse since last service?