– Two amongst the six rigorously selected SMEs did not complete the project citing resource constraints, reveals constraints experienced by SMEs in adopting “new” technology. Four SMEs that completed the project achieved increased operating efficiency or business growth, demonstrating the benefits of ICT adoption. The study concludes that rigorous business analysis is an important precursor to ICT adoption initiatives and SME resource constraints in such initiatives can be successfully overcome through enterprise‐government‐university partnerships.