An experienced customer services with more than 7 years of valuable experience working in the customer support departments. He has a comprehensive knowledge on managing the customer services operations, formulating strategies, establishing service from design to executions. He effectively handles customer complaints, with high ability to resolve problems. He is also a Results-oriented individual with a focus on client needs and effectively communicates with all levels of management to accomplish company goals.
In addition, Salem has more than 8 years in Information Technology as a computer operator. With expertise in network administration, designing network, handling helpdesk and in providing client training. Salem is a dedicated team player, looks for ways to improve and promote quality, ability to introduce new work process by which work efficiency improved. Salem Holds a Master Degree in Business Administration from University of Modern Science and a Bachelor Degree in Marketing Management from Al Guriar University.