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Change management, transition planning and support, knowledge management, and release and deployment managementBRM will ensure that change requests are submitted on behalf of the customer and that the customer’s interests are fully represented in the change management process. BRM will also be involved in ensuring the customer is at a sufficient state of readiness to accept the new service, not only in terms of agreeing and validating user acceptance test plans and criteria and providing the resources required to conduct tests, but also in terms of making the necessary changes to processes and procedures through business change management. It will be involved with the customer in developing training and education plans, and including the customer in the development of knowledge management plans. BRM will also work with the customer in relation to release and deployment management to ensure that the customer understands the release and deployment plans, their impact on operations and the associated risks. BRM will need to confirm that there is adequate‘go live’ and early life support in place, that training has been sufficient and fit for purpose and that the customer has full information on known errors and understands how these may affect the operation of the new service.
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