A variety of strategies assisted by information and communication technology (ICT) were created to support the learning process in the organization. Among them, the most used was the video. The first projects involving knowledge transfer were the creation of four DVD videos about topics judged more problematic and that required in-depth study: newborn assessment, Plum A+ infusion system, CADD pump, and the maternity unit. Later, animated memos were added to the DVDs. As explained by the manager, an animated memo is a few minutes video filmed in action by a simple over-the-shoulder camera.