KEY ACTIVITIES
Event management follows a process similar to incident management (see
Figure 29.1).
The stages of the process should ideally be automated within the selected tool(s), but manual intervention may be required at times.
The sooner events are detected, the sooner they can be tackled. For example, for a service that is required to be available from 7.00 a.m., it is desirable to have a number of alerts in place to indicate if any of the components required to provide that service are not available at a time prior to 7.00 a.m..