Depending on your level of repair coverage, we will make a quotation for the work and parts. The KONE Customer Care™ Center will then agree an appropriate date with you for the work to be carried out. You can also choose to include full repair coverage for all equipment components, or limit the coverage to specified individual components. General exclusions as set out in […] apply and the repair coverage does not cover the repairs caused by the excluded reasons or the repairs of the excluded components.