● Corporate social responsibility includes understanding the effects of operations management
decisions on all stakeholder groups.
● Although globalization is an emotive issue, operations managers are affected in all the decision
areas by aspects of globalization.
● Operations managers are at the forefront of trying to balance any costs of CSR with any
benefits. This means attempting to understand where extra expenditure will be necessary
in order to adopt socially responsible practices against the savings and/or benefits that will
accrue from these same practices.
● Groups that are affected by ethical management practice include the organization, the customers,
staff, suppliers, the wider community and the organization’s shareholders.
● Some authorities claim that CSR is meaningless if it involves nothing more than what is required
by legislation, or even simple good management