Dear Community Managers,
Through daily community management, personal information of our consumers may be acquired via our social media channels for customer service cases, local events or contests.
As such, we would like your support in reinforcing your local community guidelines and PIM processes to ensure that personal information management is safeguarded.
Please refer to the attached materials for your information and action.
• Personal Information Management (Aug15).pdf This document provides the guidelines for establishing PIM guidelines at your local social media channels and recommended practices for PIM collection for various scenarios.
• tab_communityguidelines (updated21Aug15).zip For branches that have yet to create a Community Guidelines tab in your local Facebook pages, you may adapt and localise.
• 150821-SocialMediaAccountFormat_Existing (SEA).xlsx Once your Community Guidelines tab is installed (by 11th September 2015), please insert the URL in the attached .xlsx and send it back to us.