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As organizations learn to deal withsignificant change, research suggests alink between critical success factors andthe need to utilize a more comprehensiveframework by which the organizationcan continue on its quest forexcellence. By utilizing a combinedquantitative and qualitative researchmethodology and focusing on a singlecase study dealing with a DecisionSupport System, this paper examinesthat link. Organizations that go througha significant change transformation needto look beyond the critical factors forsuccess and implement a strategy tocontinue their quality journey. Towardsthis end, developing a framework basedon the Malcolm Baldrige NationalQuality Criteria for PerformanceExcellence is explored in-depth.
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