Availability, capacity, service level management and IT service continuity
BRM needs to work closely with service design teams to make sure that designed services continue to provide defined utility and warranty, working in collaboration with project teams to clarify or expand requirements and resolve conflicts. During this stage BRM will work with availability and capacity management to help them understand what the customer requires and why, continuing to work with the customer to develop and refine patterns of business activity and to articulate and agree requirements for disaster recovery/business continuity. Working alongside service level management, BRM will also be instrumental in the development of service level agreements and gaining the commitment of the customer to the SLM process. BRM has an important role to play in ensuring the customer’s requirements for business continuity are properly understood and fed into IT Service Continuity Management.