My family and I booked this hotel via the flight centre, fairly last minute. On arrival we were greeted by a number of rude and obnoxious front of house staff. Who I may add spoke to my family and I like rubbish. This wasn't what we wanted after 9 hour train journey from Chiang Mai.
However, whilst the front of house staff were very rude and obnoxious I have to say the majority of the people who work there are extremely pleasant. One would expect such quality of service when paying top prices for basic products. Drinks will cost you 4 times the price than anywhere else within the local area. And if you decided to venture off out you'd be hard pressed to find anywhere.
This hotel is completely out of the way (Very bad location). The internet is extortionate I would not recommend this hotel.
Please look for another hotel.
Whilst this review may seem a little harsh, my experience wasnt the best. I do have to say the hotel facilities are rather nice. I mean the pool and the gym. Maybe if you are stopping off and just want somewhere quiet to stay this may be for you. Albeit you must have an unlimited budget!
I hope this helps.
SO to recap
Front of house staff terrible.
Room service can be ordered and charged to your room (but i may add you will not receive it)
Wifi is very very expensive
Out of town - cost of taxi lets say to khao san road will cost 300 baht (min)
Opportunities to eat out locally are limited to a 7/11.
Facilities are good. Gym and Pool very nice.