terms of reliability, the gap was greater for those
with a higher secondary degree in comparison
with those with a lower secondary degree.
As far as responsiveness was concerned, the
difference between expected and perceived services
was greater for those with a higher secondary
degree in comparison with those with a
lower secondary degree. In terms of assurance,
for those with a higher secondary and university
degree, perceived quality was lower in comparison
with those with a lower degree. Finally, as
far as empathy was concerned, the expectations–
perceptions gap was greater for those with a
higher secondary degree in comparison with
both those with a primary education and a lower
secondary degree. It could be concluded here
that education plays an important role in
assessing the quality of offered care in primary
health care centres