Dear Mr. Yanisa Towattanasatid,
Warm greetings from Moscow!
First of all we thank you for the reservation at Ararat Park Hyatt Moscow.
Please be kindly informed that reservation №203202586 was made at special Advance Purchase rate, which is non-refundable and non-changeable, therefore the full prepayment required at time of booking. The thing is that we have failed to charge the credit card given for the accommodation, because the transaction was declined by bank.
Could you please double check with your bank if you have restrictions and advise once the issue will be resolved and we should to proceed with the payment?
We look forward to hearing from you at your earliest convenience,