(3) Process identification and selection: next, the organization and the consulting
company should work hand in hand to identify and select the main IT
processes to be changed to adhere to ITIL standards. The true value of ITIL
can only be realized when it is applied with a thorough understanding of the
business and a flexible set of tools for process implementation. In parallel to
that, the culture of the organization along with the roles of the people needs
to be understood to prepare for a smooth change management process.