Good Corporate Governance Implement

Good Corporate Governance Implementation to Increase the Quality of Service. Good
Corporate Governance (GCG) in PT Telkom has become necessity, because when it applied,
companies must have good service quality. This study was conducted to analyze and determine
Good Corporate Governance Implementation to Increase the Quality of Service in PT Telkom
Banyuwangi. Based on the aims of study, it using descriptive method in qualitative approach. The
results of this research showed that PT Telkom divide the implementation of Good Corporate
Governance in five groups which based on the five principles of Good Corporate Governance, that
is: Transparency, Independence, Accountability, Responsibility, and Fairness. Furthermore, the
implementation of Good Corporate Governance, Telkom show efforts to improve quality of service
to satisfying their customers with SLG (Service Level Guarantee) system, competency management
and development of human resources, Developing Distribution of service and Product, and the
development of facilities and infrastructure, governance of TI that already good. However, the
implementation of Good Corporate Governance in PT Telkom Banyuwangi depends of the
competence of human resources availability and lack of information about the importance of Good
Corporate Governance for PT Telkom Banyuwangi. From these results, the authors can draw the
conclusion that good corporate governance has been implemented properly in accordance
strengthening the application of the principles of Corporate Value (corporate values) and the
authors provide suggestions for PT Telkom Banyuwangi that have implemented good corporate
governance is necessary in order to better socialization and development of employee knowledge
about GCG evenly on employees.

Results (Indonesian) 1:

Good Corporate Governance Implementation to Increase the Quality of Service. Good Corporate Governance (GCG) in PT Telkom has become necessity, because when it applied, companies must have good service quality. This study was conducted to analyze and determine Good Corporate Governance Implementation to Increase the Quality of Service in PT Telkom Banyuwangi. Based on the aims of study, it using descriptive method in qualitative approach. The results of this research showed that PT Telkom divide the implementation of Good Corporate Governance in five groups which based on the five principles of Good Corporate Governance, that is: Transparency, Independence, Accountability, Responsibility, and Fairness. Furthermore, the implementation of Good Corporate Governance, Telkom show efforts to improve quality of service to satisfying their customers with SLG (Service Level Guarantee) system, competency management and development of human resources, Developing Distribution of service and Product, and the development of facilities and infrastructure, governance of TI that already good. However, the implementation of Good Corporate Governance in PT Telkom Banyuwangi depends of the competence of human resources availability and lack of information about the importance of Good Corporate Governance for PT Telkom Banyuwangi. From these results, the authors can draw the conclusion that good corporate governance has been implemented properly in accordance memperkuat penerapan prinsip-prinsip nilai perusahaan (corporate values) dan penulis memberikan saran untuk PT Telkom Banyuwangi yang dilaksanakan baik perusahaan pemerintahan diperlukan dalam rangka sosialisasi dan pengembangan karyawan pengetahuan yang lebih baik mengenai GCG secara merata pada karyawan.

Results (Indonesian) 2:

Pelaksanaan Good Corporate Governance untuk Meningkatkan Kualitas Layanan. Baik
Corporate Governance (GCG) di PT Telkom telah menjadi kebutuhan, karena ketika itu diterapkan,
perusahaan harus memiliki kualitas pelayanan yang baik. Penelitian ini dilakukan untuk menganalisis dan menentukan
Pelaksanaan Good Corporate Governance untuk Meningkatkan Kualitas Layanan di PT Telkom
Banyuwangi. Berdasarkan tujuan penelitian, menggunakan metode deskriptif dalam pendekatan kualitatif. The
Hasil penelitian menunjukkan bahwa PT Telkom membagi pelaksanaan Good Corporate
Governance dalam lima kelompok yang didasarkan pada lima prinsip Good Corporate Governance, yang
adalah: Transparansi, Kemandirian, Akuntabilitas, Tanggung Jawab, dan Keadilan. Selain itu,
penerapan Good Corporate Governance, Telkom upaya acara untuk meningkatkan kualitas layanan
untuk memuaskan pelanggan mereka dengan SLG (Jaminan Layanan) sistem, manajemen kompetensi
dan pengembangan sumber daya manusia, Mengembangkan Distribusi layanan dan produk, dan
pengembangan fasilitas dan infrastruktur, tata kelola TI yang sudah baik. Namun,
penerapan Good Corporate Governance di PT Telkom Banyuwangi tergantung dari
kompetensi ketersediaan sumber daya manusia dan kurangnya informasi tentang pentingnya Baik
Corporate Governance untuk PT Telkom Banyuwangi. Dari hasil ini, penulis dapat menarik
kesimpulan bahwa tata kelola perusahaan yang baik telah dilaksanakan dengan baik sesuai
memperkuat penerapan prinsip-prinsip Corporate Value (nilai-nilai perusahaan) dan
penulis memberikan saran untuk PT Telkom Banyuwangi yang telah menerapkan good corporate
governance diperlukan untuk sosialisasi dan pengembangan pengetahuan karyawan yang lebih baik
tentang GCG secara merata pada karyawan.