3.1 Documented methodology of an evaluation using suitable techniques
3.1.1 Methodology of evaluations: To evaluate the outcome of the training managers will use different methodology to judge the outcome, efficiency and effectiveness of the event. Top management will want to know how successful the training program was and for this they will assess different elements and factors, costs and benefits to decide on whether it will continue or not. I used ‘Five tiered approach’ defined by Jacobs. F. (1988). The framework evaluates a program in five levels and compares the actual outcome with the expected outcome of the program. The purpose that the program aimed at 5 different stages has met the need or not is assessed in five tiered approach.
1. Need assessment: It answers the question what is the actual problem? The answer will dictate whether the need for the training program is required or not.
2. Monitoring and accountability: This level answers for the question, who are the participants and what service we are delivering?
3. Program clarification: It states the evaluation at different need level to answer how more effective the event could be made.
4. Progress: This stage identifies and evaluates the progress of the participant answers the question- how well the participants are making progress?
5. Program impact: It’s an experimental approach that evaluates the long-term impact of the training program.