The boss’s instructions to Fenwick were clear and simple: Find out what went wrong. Fenwick was about to reach for his latest steaming cup of coffee—filled to the brim—when the earthquake hit. Or so it seemed. The jolt was from yet another jet, the loudest of the day. It had spilled his coffee, which soaked the bank deposit slips on the desk. Fenwick’s groans echoed off the bare walls.