Chapter 13 E-Commerce and Entrepreneurship 441
Factors to Consider Before Launching into E-Commerce 444
Ten Myths of E-Commerce 446
Myth 1. If Launch s Site, Customers Will Flock to It 446
Myth 2. Online Customers a Are Easy to Please 448
Myth 3. Making Money on the Web Is Easy 448
Myth 4. Privacy Is Not an Important Issue on the Web 448
Myth 5. "Strategy? I Don't Need a Strategy to Sell on the Web! Just Give Me a Web Site,and the Rest Will Take Care of Itself" 449
Myth 6. The Most Important Part of Any E-Commerce Effort Is Technology 450
Myth 7. On the Web,Customer Service Is Not as Important as It Is in a Traditional Retail Store 450
Myth 8. Flashy Web Sites Are Better Than Simple Ones 451
Myth 9. It's What's Up Front Than Counts 452
Myth 10. My Business Doesn't Need a Web Site 452
Strategies for E-Success 453
Focus on a Niche in the Market 454
Develop a Community 454
Attract Visitors by Giving Away "Freebies" 455
Make Creative Use of E-Mail,but Avoid Becoming a "Spammer" 455
Sell the "Experience" 456
Make Sure Your Web Site Says"Credibility 457
Make the Most of the Internet's Global Reach 457
-LESSONS FROM THE STREET-SMART ENTREPRENEUR How to Make Your Business Ready for Global E-Commerce 459
Go Mobile 460
Promote Your Web Site Online and Offline 461
Use Social Media Tools to Attract and Customers 461
-ENTREPRENEURSHIP IN ACTION Enhancing E-Commerce with Social Media 462
Capture Local Traffic 463
Develop an Effective Search Engine Optimization Strategy 463
Designing a Killer Web Site 466
Decide Hoe to Bring Your Site to life 467
Start with Your Target Customer 467
Give Customers What They Want 467
Select an Intuitive Domain Name 467
Make Your Web Site Easy to Navigate 469
Provide Customer Rating and Reviews 470
Offer Suggestion for Related Products 470
Add Wish List Capability 470
Create a Gift Idaa Center 470
Establish the Appropriate Call to Action on Each Page 470
Build Loyalth by Giving Online Customers a Reason to Return to Your Web Site 470
Establish Hyperlinks with Other Businesses,Preferably Those Selling Products or Service That Complement Your 470
Include an E-Mail Option,an Address,and a Telephone Number on Your Site 471
Give Shoppers the Ability to Track Their Orders Online 471
Offer Web-Only Specials 471
Use the Power of Social Media 471
Use Customer Testimonials 471
Follow a Simple Design 471
Assure Customers That Online Transactions Are Secure 473
Post Shipping and Handling Charges Up Front 473
Provide Customers Multiple Payment Option 473
Confirm Transactions 473
Keep Your Site Fresh 473
Rely on Analytics to Improve Your Site 473
Test Your Site Often 473
Consider Hiring a Professional Designer 474
-IN THE ENTREPRENEURIAL SPOTLIGHT Web Site Makeovers 474
Tracking Web Results 475
Software Solution 475
Ensuring Web Privacy and Security 476
Privacy 476
Security 476
Chapter Review 479 - Discussion Question 474