The author undertook research over a number of years examining the impact of best
value and performance management upon councils’ waste services. Using five case
studies, the research examined how these waste services were managing change and,
The current issue and full text archive of this journal is available at
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Operations
management
approach
177
Received August 2007
Accepted August 2007
International Journal of Productivity
and Performance Management
Vol. 57 No. 2, 2008
pp. 177-181
q Emerald Group Publishing Limited
1741-0401
DOI 10.1108/17410400810857004
amongst the conclusions reached, it found that there were direct comparisons in terms
of the theory of “operations management” and how these services were delivering their
operations.