I tried to improve myself to have more the courage. When I was at work, I tried to greet the guests and persuade to talk.Some guests tell me about story of his trip or other places to visit. When I don't understand, I will ask a guest for clarification again. A guest will say the old sentence again and speak slowly so I understand.It makes me feel happy because I can talk with the guests and understand by myself. It will give us the courage to talk with the guests more and help my English as well.