Identifies potential key accounts and develops strategies to prioritize and penetrate those accounts
Seeks information from convention planners about their needs
Tailors the sales presentation/proposal to address priorities identified by the customer
Makes outside sales calls on prospective convention customers
Negotiates contracts with key customers
Conducts on-site client inspections to illustrate available services
Monitors customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Performs other duties as required and provides outstanding hospitality