Your scoring 0-6 with or without comments/feedback through survey has been recorded, reviewed, and worked by relevant person/team. However, we have contacted you several times via phone/mobile no. to gather more information so that we can understand your expectation clearly as well as to take appropriate action for improvement. Unfortunately, we failed to reach you; therefore, we are sending this email to confirm we are aware of your case and to inform you that we will be contacting you again soon for more discussion and information. Kindly respond and support us as much information as you can please. Unless, you do not want to receive our contact, you can then simply reply this email with indicating “NO CONTACT”.