Thanks for choosing Apple.
Dear Customer,
Thanks for contacting us.
I understand that you have purchase an item “EarPods”, but you can able to listen just one ear. Being a customer myself, even I would like to get the item with the good condition. I will look into this for you.
Your request for help has reached the iTunes Store Customer Support team. We answer questions about iTunes billing and accounts, downloading purchases, and Store content. Since, the purchase is about Apple Online Store, I would request you to contact our Apple online store support at the below number :
133-622
As you have mentioned in your email that your english is not good, I certainly understand that. However, this issue needs to be addressed via phone.
For help with your Apple Online Store Order, please see this page:
http://www.apple.com/shop/help/viewing_changing_orders
I am confident that our Apple Online Store Team will be able to assist you further with this matter. Should you have any questions regarding your iTunes Store Account, feel free to reply to this email to let me know. In the meantime, please take care, and have a great day!