1) Answer inquiries regarding such information as schedules, accommodations, procedures, and policies.
2) Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.
3) Confer with customers to determine their service requirements and travel preferences.
4) Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
5) Determine whether space is available on travel dates requested by customers, and assign requested spaces when available.
6) Examine passenger documentation to determine destinations and to assign boarding passes.