We apologize to inform you that your order was rejected from the unlock server, we are not sure exactly why it was rejected it could be blacklisted, unpaid bill, not found in the unlock database, or the phone is still under contract. For 100% successful unlock please order again on the website selecting the "Premium" option. We canceled and sent full refund for this order, if you made payment with credit / debit card please note that it can take up to 10 business days for PayPal to send the funds back to your card.