Purpose
What is the purpose
of your document? Meeting to make everyone understand clearly about the issue of products
Audience
Who will receive your document? And why? All of the staff member
Format
What kind of document? Email? Letter? Memo? Email and memo
Method
Should your document be short, long, have bullet points? Does it require persuasive/abrupt language? What sort of language should it use? Why? - short information and bullet the main point
To explain everything
Means
Should your document be written in Word, Excel, PowerPoint, etc.? Why? - using Word to explain
- support by excel and power point
Organisational rules/protocols
What organisational rules and standards do you need to take into account and why? everyone have communicate to each other
Key points
What key points need to be in your document and why? -The problem about faulty packaging
- Packing has been damaged
- Delays of shipment
- customers complain
Structure
What order should your key points go? - Explain how to handle and fix these problem