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The Ordering Process: Web OrdersWeb orders, which comprise over 90% of the Business’s orders, come to theBusiness in the following way. A customer browses the Business’s website, which ishosted on a shared server at a commercial hosting facility. This site is running an opensourceshopping cart system written in Perl and heavily modified by the owner’shusband. When the customer submits an order, the order is filed in an order log andtwo emails are sent. The customer gets an order summary (minus credit cardinformation); the owner gets a terse note that says simply “You have an order, Boss.”The owner then FTP’s to the server from the Big Mac and downloads the orderlog. After verifying that it looks correct and complete, she replaces the server’s orderlog with a blank document. The orders in the order log are then split into separatedocuments, printed, and saved, named by customer name and order date, into an“Orders” directory on the hard drive of the Big Mac.The printed copy of the order, containing all customer information, is placed onto an “Orders” clipboard.
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