o M&S planned to add eight new international websites by the end of FY13 and is making progress with design and build of the Group’s new platform, which will provide M&S with capabilities to fulfil its multi-channel ambitions. Laura Wade-Gery joined M&S as Executive Director, Multi-channel E-commerce, and recruited a team of industry leaders to drive the delivery of all aspects of the plan.
o In October 2012 M&S entered four new European markets with the launch of localised customer websites in Germany, Spain, Austria and Belgium. The move marked significant progress against plans outlined in May 2012 to trade online in ten international markets in FY13.