Order Fulfillment
The owner (or an employee) takes the “Orders” clipboard to the garage, pulls
from stock the required items, and brings them back to the office. If an item is not in
stock, the order is placed on the “Back Orders” clipboard, and the customer is notified.
For each order she fills, she creates a customer record (if there is none) on the iBook,
opens the sale in the POS (point of sale) software, and runs the customer’s credit card
(if not a mail order) in the credit card authorization module.
When the transaction is authorized, she closes the sale and prints two copies of
the receipt. She then packages the order and uses the PC to create a mailing label.
One copy of the receipt goes into the package; the other is retained for records.
In the late afternoon of each day, the owner drives to the Post Office and mails
all the packages. Order fulfillment is complete.