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Every experienced CIO sees IT failures throughout his or her career. With studies reporting that up to 68 percent of IT projects fail, managing these situations is an essential part of life in enterprise technology. Although most IT departments try to hide breakdowns and trouble, hoping they will quietly go away, a recent guest on CXO-Talk takes the opposite approach, trumpeting failures with massive transparency..John Halamka (Image courtesy CXO-Talk)Dr. John Halamka is Chief Information Officer of Beth Israel Deaconess Medical Center, Chairman of the New England Healthcare Exchange Network (NEHEN), Co-Chair of the HIT Standards Committee, a full Professor at Harvard Medical School, and a practicing Emergency Physician. He also runs a working farm, plays Japanese flute, and is of the brightest and most interesting CIOs in the world. All of which means that when he speaks I pay attention.Halamka is no stranger to managing an IT meltdown. In 2002, the backbone of Harvard’s teaching hospital system, Beth Israel Deaconess Medical Center, suffered a crippling network outage. For four long days, the hospital system had to operate using manual, paper-based processes without any computer network. Halamka created a detailed technical presentation explaining what happened. As credit to the steps Halamka took following the outage, Network World subsequently recognized Beth Israel Deaconess for network innovation.An article in the New England Journal of Medicine summarizes the situation:
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