IT SERVICE PROVIDER TYPES
It is important to recognise that there are different types of IT service provider, and that although all will have things in common in relation to service management, there will be unique aspects, for example those concerning the commercial relationship with customers and the business served by the provider.
In practice, there is a tremendous variation in the types of IT service provider. Different providers are characterised by their relationship with customers and their positioning in relation to the business or businesses they service. It is
helpful to simplify this complexity and identify a small number of provider types that represent the wider variety in the marketplace. This simplification leads to the following three types: