Together, the sense-making levers are critical to an organization because they play a significant role in knowledge creation. Since teams and groups can learn and store knowledge that derives from positive as well as negative results, it is essential that knowledge managers pay attention to the knowledge capture and storage a knowledge-friendly culture.
An effective way for a knowledge manager to begin to implement KM is to choose a small area, transform a project or a work unit, and use it as a showcase example and success story for the rest of the organization. For practitioners, the question becomes, What actions should I take to get fhe largest return for my organization? Chapter 5 introduces specific tools for learning that can be used within a particular organization.