Service level management
Service level management (SLM) needs to work with financial management
in relation to the costs of proposed levels of service required to meet the
organisation’s current and planned business needs. These costs will feed into the debate about what is affordable and deliverable and, therefore, what can be agreed in service level agreements (SLAs). If charging is in place, financial management will be involved in determining charges, including the use of differential charging as part of demand management. Financial management will assist in costing changes and evaluating new investments required to meet business needs.