Re-do policy
Our salon guarantees its work. When a client is not satisfied with a service we will correct the problem. In regard to chemical services (relaxer and colors) they are only guaranteed if they are using our recommended retail products. When we find a significant number of "re-do" for a particular service, you will then be re-trained in this service. The charge for a re-do is the following
1. You will be charged 5 on all chemical "re-do" for product cost as a payroll deduction. If another service personnel has to re-do your work your commission of the original cost will be deducted from your commission and given to the service personnel fixing the problem.
2. In most cases our guarantee is for one week on all sets, two weeks on all relaxers and colors.