Dirty carpet, broken shower door, beach chair use
By John - 10/15/2015
OKSLOOSA ISLAND, FLORIDA -- 1st full day went to beach approx 8 am and got 2 chairs and umbrella that are complimentary with room. Was immediately told by the chair company that these particular chairs were reserved, and to get a reserved set would cost $100. The resort says chairs are on 1st come 1st serve basis with no reservations. I was told to look in an adjacent area, but those were all claimed. So I asked for a set farther back and was told they were not setting up yet. I made him aware that there were already approx 100 set done and all I need was one set for my grandson and I.
This is where the smart ass remark from the lead man came in telling me to help them set up if I was in a hurry. So much for customer service unless someone is willing to pay $100. Then we were notified that the 2nd bath shower door was scheduled to repair a hinge. Three people arrived a day late and worked on it. That evening the door fell completely off and somehow my grandson escaped serious injury. I called the after-hours line and was told it would be repaired the next day. The next day a maintenance tech came and took the door and we had not seen it since.
So we pay for two baths for 4 people and can fully utilize only one. The main bedroom carpet was so filthy that we all wore socks to keep our feet clean, and this left our socks black. The only good thing about this vacation at this resort was the water park for kids.