challenging behaviour to be stopped. DCWs reported great difficulty in coping with this symptom, feeling often
forced to proceed against their or residents’ will. Physical restrictions were seen as adverse but often realized as the
only alternative to ‘get the work done’ and the ‘residents’ safety’:
“It is difficult when they are wandering, when they want to go outside and we have to be after them all the
time. We ended up having to restrict them, or otherwise we can’t do anything.” [Mariana]
Yelling, stealing accusations, agitation or repetitions were also described as challenging behaviours. DCWs
stressed their daily struggle to manage these symptoms and the impact of this in their family life: