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Research into the eHealth experience of other countries (including both successes andfailures), as well as trends and best practice, provides an understanding of the outcomes thatcan be achieved, and the types of goals for which eHealth is relevant. Some eHealth practicesare driven by major shifts in technology; others by concerns about cost, quality and access;still others by citizens’ needs and preferences, or by market incentives. Investing time in thisresearch is critical to gain an appreciation of the potential technologies, challenges and risksthat should be considered in planning. Since formulating a strategy requires a judgement aboutthe future, planners should also become familiar with new ICTs, their common elements, andtheir potential use in country settings.
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