she is right. For what reason Panalpina cannot do the clearance? Can you get a hold of your customer and let them know that Panalpina cannot do export clearance so we have to use another company to do that. It is also realistic to give the freight to Kuhne Nagel as well if they are doing customs clearance for us. I see some ETD schedule for 27-Nov, so we need to resolve this quick - in one day. How they are going you ETD, but they cannot arrange clearance?