First of all I would like to apologize for all trouble and inconvenience cause to your shipment. However after checked with all concern party ,we found that we got notice on this irregularity from KWE/HKG as per attache report on 5 Aug around noon time, WE had do investigate with operation team for cargo condition when we did handling at BKK side as normal practice, by the way half an hour later we got 2nd message from destination side that consignee request to receive the cargo on that day without survey and pre-claim with airline due to slight damage. Actually we must inform customer every time whenever any irregularity found, but since consignee accept the cargo and there is no negative feedback after arrange delivery so I do not need to disturb customer for such kind of this issue til get your message on today. We really sorry for this late information and would like to apologize once again for this trouble . If any further support required or more investigation need please do not hesitate to contact us anytime.