This relationship is interesting because it basically evolved out from another customer relationship, with a German company, in which we managed to solve what we thought a very particular problem in a nice way. This customer has got in some way — I don't know how — information about the solution we found for the German company and asked if we could come to them and present our solution. We found that they had exactly the same type of problem as the German company, only in a different setting. It turned out that our solution worked well without any particular adaptation. So they started to buy from us. After a few years they installed new production equipment and changed the production process and lay-out in a major way; suddenly our products did not work and were causing a lot of trouble. Once again we were lucky at that occasion because we took part in a research project together with a university department and an equipment producer. 'Within that project we had done some preliminary studies which turned out to be relevant for the problem met by this customer. By letting some members of the project team — especially one of the university researchers — visit the