A system is a set of interacting components that have a
relationship [24]. We consider a business process a system, as
it is a self-contained activity that converts inputs to outputs.
Identifying the characteristics of the business process system
used in the project organization is essential to understand the
processes. System engineering and analysis provides a means
to develop an accurate description of a system [24].
Process principles influence the accomplishment of the
project, and are essential to understand the efficiencies of the
project process. Payne suggests project management activities
can be divided into categories including, capacity; complexity;
conflict; and context [8]. Payne developed these categories in
the context of managing multiple simultaneous projects.
However, these categories are appropriate for measuring
project management processes as they cover the range of
activities in any project management organization.