(6) Construct a project plan: then, a project management methodology should be
followed and a proper implementation plan following quick wins strategy
should be developed. A project plan will help the organization to answer the
question, How do we get there? The most important thing in planning is to
understand where you are now and develop a vision of where you want to be
and how you want to get there. Organization can use customer surveys and
ITIL maturity assessments to objectively define gaps, develop a vision, which
is meaningful for the organization and which can be clearly articulated and
communicated. In addition, the plan should also contain organization’s most
critical problems, support model, communications, training and awareness,
and an emphasis on a metric program to empirically map improvements
going forward.