How does the wider view of corporate social responsibility influence
operations management?
● The concept of corporate social responsibility permeates almost every decision taken by
operations managers.
● Most dramatic environmental contamination disasters are caused by operational failure. In a
broader sense, all operations management decisions have some kind of environmental impact.
● Increasingly, companies are making formal reports and statements relating to their environmental
practice. Operations managers are often responsible for providing the basic information
for these reports. The environmental management system ISO 14000 is being adopted by a wide
range of organizations. Operations managers will often have to implement these standards.