Resolving conflict rationally and effectively In many cases, conflict seems to be a fact of life. We've all
seen situations where different people with different goals and needs have come into conflict. And we've all
seen the often-intense personal animosity that can result.
The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it
can lead to personal and professional growth. In many cases, effective conflict resolution skills can make
the difference between positive and negative outcomes.
The good news is that by resolving conflict successfully, you can solve many of the problems that it has
brought to the surface, as well as getting benefits that you might not at first expect: