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Functional Value. Functional value is defined as the ‘‘perceived utilityacquired from an alternative’s capacity for functional, utilitarian or physical performance’’ (Sheth et al 1991:160) and is seen as a primarydriver of consumer choice. It is often conceptualized as the valuereceived for the price paid or as value for money (Zeithaml,1988; Dodds et al 1991; Bolton and Drew 1991; Holbrook 1994;Woodruff 1997). Common functional value attributes include quality,reliability, durability and price. In tourism, the number of attractionsseen, the on-time performance of a tour, seat comfort, price andsafety record may all influence functional value perceptions. Inadventure tourism operations, functional value is important becauseof safety issues and the planning needed to minimize risk (Williamsand Soutar 2005). Tour operators can offer functional value throughconvenience, contacts, speed, efficiency and administrative help(Christiansen 1990).
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