1. Before making a dispute or chargeback in the system, the operator should have appropriate approval with all data as the below table format. (not as an attachment, excel file or by using a snipping tool).
(This helps when the approver reply on this request Control team will have all data and moreover it will be easier to find in outlook)
2. After the approval, the operator can proceed with changes: chargeback or dispute.
3. In case of changes, please add always control common mailbox SSSC KRW CS TH-Controls SSSC-DIO/725 in CC as usual.
4. For approvers; in case of attached documentation, please forward the email so they can see the appropriate approval to appropriate dispute or chargeback.